What to do if I need to order?
(1) Select the right machine you are interested, click “get inquiry” , leave your email, mobile numer ( Or whatsapp), and the message you want to know, then click “send inquiry”, our sellers will contact you as soon as possible..
(2) After confirm the information with our sales team (Total cost, Shipping Terms, Payment), then we make a Proforma Invoice to you ;
(3) Make the payment, and send us the bank slip for confirmation.
(4) Arrange production, packaged, You will receive the notice before shipment, QC can be accepted.
(5) Arrange shipment, you will get the related shipping document from the shipping agent.
(6) When the goods arrives, please make the customers clearance on time.
How to make payment?
So far there are three payment approach can be accepted: Telegraphic Transfer (T/T),Western Union. If you can make the payment by RMB, please let us know.
How can I know if it is paid successfully?
We will send you a payment confirmation email upon receiving your
For T/T payment, we should need 2-6 working days for confirmation based on different countries
How long can I receive the items?
For the machine, estimated 15 days to 35 days shipped by sea, the exact dates depends on the consignee address;
For spare parts, about 5-7 working days arrive.
How about shippment?
- If the shipping terms based on FOB, we can deliver the goods to any port in China you required ( normally Shenzhen, Guangzhou) or your warehouse. After
thatyou should arrange your appointed forwardertopick the goods.
- If the shipping terms based on EXW, you can arrange forwarder to pick the goods from our factory, or we can
arrangedeliver the goods to your appointed warehouse in China (normally Guangdong Province). But you should pay the shipping cost to us or forwarder.
- If the shipping terms based on CIF, we can arrange shipment to your appointed destination port, you need to arrange forwarder to pick the goods on time.
- Others shipping terms should be negotiated.
About the agent agreement, please contact our sales team to get more details
How about the warranty?
Machine warranty is one year (12 months), start from the date of shipment. Note: the parts not under warranty are print head, linear encoder, encoder sensor, ink system (including ink tube, damper, capping, ink pump), USB cable, print head cable, PHOTOPRINT / Maintop dangle and without the authorization of Dongguan Yifang Digital Technology Co., Ltd disassemble parts caused by man-made damage.
About after-sales service
- Provide training and guidance of installation, maintenance, etc. and relevant technical support.
- Organize training, exchange of experience in sales and marketing information for the regional agents.
- On-site service should be made an appointment in advanced.